TERMS

LEGAL INFORMATION

Sarl France Private Guided Tours
35400 Saint-Malo
Capital 10000€
838 055 978 RCS Saint Malo / 838 055 978 RM 35
TVA intracommunautaire: FR 17 838 055 978

Immatriculation VTC : EVTC035180009

Délivrée par Ministère de la Transition Ecologique et Solidaire

Register of Commerce (Siret) : 838 055 978 00012 RCS Saint-Malo
Professional Liability Insurance :  Policy number HA RCP0294962 HISCOX

BOOKINGS

A tour is confirmed only when the 30% deposit has been paid. The remaining balance has to be paid
by credit card between 8 days prior the tours/services and at the latest on the first day of the
tour/service by cash or credit card.
If the client provides a wrong date for their tour, France Private Guided Tours will try to provide a
guide for the new date. If France Private Guided Tours isn’t successful in providing a guide, the
tours/services will be cancelled and the cancellation policy will apply.
You must be at least 18 years old to book a tour with France Private Guided Tours, and you must
provide a real name and address for invoicing purposes.
The tours/services begin on the basis of the arranged pickup time and end at the expiration of the
tours/services time frame.

CANCELLATION POLICY

Any change of date or content cannot be guaranteed and shall be applied subject to availability.
Any request for cancellation or change must be received by e-mail at contact@france-privateguidedtours.com
For a cancellation less than a month before the tour no deposit refund.
For a cancellation 15 days prior the tour, you must pay the remaining balance.
When we have to buy purchase entrance tickets and/or bookings in advance (Museums, Castles, Monuments, Tastings…) in case of cancellation, we will keep the amount paid for the tickets and/or the bookings. Conditions are similar for strike reason in the listed places.
In case you prepaid the total amount of the tour the cancellation policy is :
Less than a month, 70% refund.
15 days prior the tour, no refund.
When we have to buy purchase entrance tickets and/or bookings in advance (Museums, Castles, Monuments, Tastings…) in case of cancellation, we will keep the amount paid for the tickets and/or the bookings. Conditions are similar for strike reason in the listed places.
Any interruption of the tour during its delivery, at the client’s wishes, shall not give rise to any refund.

LASTMINUTE BOOKINGS

For a booking made less than 15 days prior to the tour, we charge the full amount.
No refund in case of cancellation.

LIABILITY

France Private Guided Tours cannot be held responsible for acts beyond its control such as but not
only : Acts of War, Planned or Unplanned attacks. We are not responsible for damages or losses
including loss of income from persons or entities not controlled by France Private Guided Tours,
such as Transportation Providers, Tourist Sites such as Buildings, Museums or other Tourist
Attractions, Restaurants, Cafés, Bars, Shops or any other provider. In the event of any claims,
disputes arising from our relationship or caused by the tours; all parties consent to having their
grievances heard in the jurisdictions of the courts in Saint-Malo, France.

METEOROLIGICAL CONDITIONS

If the tour or a part of this tour can not be delivered because of weather conditions, it shall not give rise to any refund.

TRAFFIC CONDITIONS

Because of traffic conditions, FPGT can not be held responsible if :
– the tour has to be shorten
-the clients miss a train, a flight, etc
-all the sites mentioned in one tour can’t be seen or visited

PHOTOS

Every effort is made to provide photos that give the client an overview of the Services offered. These photos are intended to indicate the type or the level of comfort and sites and cannot be a source of commitment beyond that purpose.

LUGGAGE AND PERSONAL ITEMS

FPGT and its partners cannot be held responsible for the loss or the theft of personal belongings and luggage and cannot guarantee the return of personal belongings and luggage left in the vehicles or anywhere else.

REQUIRED DOCUMENTS

It is the responsibility of the clients to check that they are in possession of the necessary documents for their stay, especially with regards to the tours outside France that the passport gets a visa if necessary or an updated identity card.
No refunds shall be given in case of lack or loss of the necessary documents

PICK-UP AND DROP-OFF
FPGT may charge an extra fee for the tours starting in Paris for a pick up and/or a drop off outside Paris city.

LAW
These General Terms are governed by french law. Any dispute concerning their interpretation and/or execution is referred to the Court of Saint-Malo